Support Plans

Get the help you need to succeed with GoPhish Cloud and reNgine Cloud

Standard
Free Included

Included with all marketplace deployments

  • Email support (3-5 business day response)
  • Community Discord access
  • Documentation & tutorials
  • Community forum access
  • GitHub issue tracking
  • Phone support
  • Priority Discord support
  • SLA guarantees
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Most Popular
Professional
$500 / month
Save $1,000 - Pay $5,000/year
  • Everything in Standard, plus:
  • Priority email support (24-hour response)
  • Priority Discord support channel
  • Private Slack channel
  • Monthly check-in call (30 min)
  • Phone support (business hours)
  • Custom configuration assistance
  • Deployment troubleshooting
  • 24/7 coverage
  • Dedicated support engineer
Contact Sales
Also available on AWS/Azure Marketplace →
Enterprise
$1,500 / month
Save $3,000 - Pay $15,000/year
  • Everything in Professional, plus:
  • 24/7 coverage with 4-hour SLA
  • Dedicated support engineer (10 hrs/mo)
  • Quarterly strategic consultations
  • Custom integration assistance
  • Security architecture reviews
  • Feature prioritization
  • Executive escalation path
  • Custom training sessions
Contact Sales
Also available on AWS/Azure Marketplace →

💳 Flexible Payment Options

Direct Purchase

Pay via invoice (ACH, credit card, wire transfer)

AWS Marketplace

Use your AWS committed spend

Azure Marketplace

Use your Azure MACC credits

Detailed Feature Comparison

Compare support tiers side-by-side

Feature Standard Professional Enterprise
Response Time 48-72 hours 24 hours 4 hours (24/7)
Support Channels Email, Discord Email, Slack, Phone Email, Slack, Phone, Emergency
Coverage Hours Business hours Business hours 24/7/365
Dedicated Engineer — — ✓ 10 hours/month
Check-in Calls — ✓ Monthly (30 min) ✓ Bi-weekly + Quarterly strategic
Deployment Assistance Documentation only ✓ Guided support ✓ Hands-on deployment
Custom Integrations — Basic guidance ✓ Full assistance
Security Reviews — — ✓ Quarterly
Feature Prioritization Community voting Voice in roadmap ✓ Direct influence
Training Self-service Recorded sessions ✓ Custom live sessions
Annual Price Free $5,000/year
(Save $1,000)		 $15,000/year
(Save $3,000)

Frequently Asked Questions

Can I upgrade or downgrade my support plan?

Yes! You can change your support tier at any time. Upgrades take effect immediately, while downgrades take effect at the next billing cycle.

What's included in "dedicated support engineer hours"?

Enterprise customers get 10 hours per month of dedicated engineering time for custom integrations, troubleshooting, architecture reviews, or any technical assistance you need. Unused hours don't roll over.

Is support included with my software license?

Yes! Standard support is always included free with every marketplace deployment. Professional and Enterprise support are optional add-ons for teams that need faster response times and dedicated assistance.

Can I purchase through AWS or Azure Marketplace?

Absolutely! Both Professional and Enterprise support are available as add-ons on AWS and Azure Marketplace. This allows you to use your existing committed cloud spend. Marketplace pricing is slightly higher ($500→$550/mo, $1,500→$1,650/mo) to cover platform fees.

Do you offer custom enterprise agreements?

Yes! For organizations needing custom SLAs, additional support hours, or multi-year commitments, we offer tailored enterprise agreements. Contact our sales team to discuss your requirements.

What if I only need support for 3-6 months?

We offer month-to-month billing with no long-term commitment. You can cancel anytime with 30 days notice. However, annual contracts save you $1,000-$3,000 per year.

Not Sure Which Plan is Right?

Talk to our team about your needs. We'll help you choose the right support level for your organization.

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