How to Buy HailBytes
AWS Marketplace and Azure Marketplace are the primary commercial vehicles. The hyperscaler is the reseller of record, which simplifies international tax, FX, and local-currency invoicing. Private offers carry multi-year terms and negotiated pricing. Direct contracts remain available where customer procurement prefers a non-marketplace path.
Current listing status
- HailBytes ASM: published on AWS Marketplace and Azure Marketplace today.
- HailBytes SAT: published on AWS Marketplace and Azure Marketplace today.
- HailBytes Support Hub SaaS (premium support tiers and professional-services bundling) is live on Azure Marketplace; the AWS Marketplace listing is in flight.
We deliberately do not publish a target date for the AWS Support Hub listing; the page will be updated when the listing is live.
Marketplace as the primary path
The marketplace listing is both the deployment artifact and the procurement vehicle. One listing handles the software license, the customer's billing relationship, and (for international customers) the local-currency invoicing and tax compliance.
Private offers carry the procurement contract
Private offers on AWS Marketplace and Azure Marketplace deliver negotiated pricing, multi-year commitments, and customer-specific terms. The work that would otherwise go into a direct master agreement sits in the private offer instead. Multi-year discounts work via private offer.
Marketplace charges count toward existing commitments
AWS Marketplace charges count toward AWS Marketplace Annual Spend (including the marketplace-spend portion of an AWS Enterprise Discount Program). Azure Marketplace charges count toward Microsoft Azure Consumption Commitment (MACC). The purchase typically draws down existing committed spend rather than adding a new procurement vehicle.
DPA still governs data protection
The marketplace contract layer (AWS SCMP, Azure Standard Contract for Commercial Marketplace) sits alongside the HailBytes DPA. The marketplace handles billing and tax; the DPA handles GDPR, LGPD, and UK GDPR data-protection terms. No separate direct MSA is required for the data-protection terms.
Professional services bundle two ways
PS and onboarding can be bundled directly into the ASM private offer (one line item on the marketplace invoice), or purchased separately via the HailBytes Support Hub SaaS listing (Azure Marketplace today; AWS Marketplace listing in flight). For direct contracts, PS is invoiced under a separate statement of work.
Who invoices you, by region
The hyperscaler's local operating entity acts as reseller of record on the marketplace transaction. Local-currency invoicing, local tax documents (Nota Fiscal in Brazil), and FX conversion route through that entity's existing infrastructure rather than through HailBytes.
Reseller-of-record entity names track each hyperscaler's published Marketplace billing entity per country. The Brazilian entity names "AWS Brasil" and "Microsoft do Brasil" are the entity descriptors HailBytes uses in customer-facing copy; the full CNPJ-registered legal-entity name appears on the customer's marketplace invoice itself.
Brazilian customers: the full flow
Brazilian procurement is the most common driver of the marketplace path. The structural points a Brazilian procurement reviewer is checking for usually map cleanly onto the marketplace listing:
- Local entity invoicing. AWS Brasil or Microsoft do Brasil acts as reseller of record on the marketplace transaction and invoices in BRL. The HailBytes LLC name does not appear on the customer's local invoice; the invoice carries the hyperscaler's Brazilian entity.
- Nota Fiscal Eletrônica. The hyperscaler issues the Brazilian Nota Fiscal Eletrônica per the customer's existing marketplace billing relationship. No separate NFe process with HailBytes is required.
- ICMS, ISS, PIS/COFINS, import-of-services tax. These route through the hyperscaler's established Brasil compliance infrastructure, not through HailBytes. The customer's tax team works with their existing AWS Brasil or Microsoft do Brasil tax contacts, which they typically already do for the rest of their AWS or Azure spend.
- FX conversion. Handled at the marketplace billing layer. The customer pays in BRL; no separate FX management on HailBytes' side.
- Multi-year, negotiated terms. Carried by the marketplace private offer. HailBytes drafts the private offer (pricing, term length, ramp schedule, customer-specific T&Cs), the customer accepts it from within their AWS or Azure account, and the subscription becomes active. Procurement reviewers familiar with AWS or Azure private offers see the same workflow they already know.
- Data residency stays in Brazil. Customer-scanned asset data (ASM),
employee target lists, and campaign results (SAT) stay in
sa-east-1orbrazilsouth; HailBytes is structurally outside that data plane. The residency story is independent of the procurement story and is documented in detail in the LGPD posture. - LGPD encarregado. Designated (David McHale,
dpo@hailbytes.com). The marketplace contract layer does not change LGPD obligations; the HailBytes DPA still governs the data-protection terms.
For the full LGPD legal posture (controller/processor framing, ANPD cross-border alignment, encarregado designation, data-subject-rights mechanics): LGPD posture & procurement →
How a private offer comes together
A private offer is the mechanism that carries multi-year terms, negotiated pricing, and customer-specific T&Cs through the marketplace. The mechanics are the same on AWS and Azure; the buyer-side acceptance UI differs slightly but the flow is identical.
1. Scoping call
Email contracts@hailbytes.com with the products in scope, target term length, expected scan or seat volume, and any procurement-specific T&Cs you need (BAA, named-additional-insured endorsement, custom indemnity language, country-specific addenda).
2. Draft offer
HailBytes drafts the private offer in the AWS or Azure marketplace seller portal: line items, term length, ramp schedule, payment schedule (annual upfront or monthly-equivalent), and any custom T&Cs attached as an addendum. We send the offer to the customer's AWS account ID or Azure tenant ID.
3. Customer accepts
Customer reviews and accepts the offer inside their AWS or Azure portal. Acceptance kicks off the subscription and the marketplace billing relationship. The customer's existing AWS or Azure account team can validate the offer if procurement wants a hyperscaler-side review.
4. Subscription is active
The customer can deploy the product (or, if already deployed under the public listing, continue using it with the private-offer billing in effect). Marketplace charges begin to count against AWS Marketplace Annual Spend or MACC immediately.
5. DPA counter-signature (optional)
The HailBytes DPA at hailbytes.com/legal/dpa applies automatically. For customers whose legal team requires a counter-signed standalone DPA (typical for EU and Brazilian procurement), email contracts@hailbytes.com and we deliver a counter-signed copy on roughly a five-business-day turnaround.
6. Renewal
Multi-year offers run for their declared term. Renewal is a fresh private offer; pricing adjustments (CPI-U cap or fixed ceiling for direct contracts, marketplace-listing-rate adjustments for marketplace renewals) are negotiated at that point. No auto-rollover locks customers in.
Direct (non-marketplace) contracts
Direct contracts are available where customer procurement prefers a non-marketplace path. We do not pressure customers onto the marketplace; we lead with marketplace because for most international procurement it produces less friction on tax, FX, and local invoicing, not because we refuse direct contracts.
Mechanics of the direct path:
- Contracting party: HailBytes LLC, a Delaware limited liability company, headquartered in the United States.
- Tax treatment: standard export-of-services arrangement. The customer's tax team handles import-of-services on their side per their country's rules. For Brazilian customers, this typically involves IOF on the wire transfer and Imposto de Renda Retido na Fonte handling on the customer's payment, which is why most Brazilian procurement teams prefer the marketplace path even when a direct contract is on the table.
- Currency: USD-denominated by default. For non-US customers we will quote a fixed local-currency-equivalent for the contract term, locked at execution, with revaluation at renewal. The customer pays HailBytes LLC by wire transfer in the agreed currency.
- Term: annual by default. Multi-year discounts available. Month-to-month is offered for paid PoC engagements that graduate to annual.
- DPA: the HailBytes DPA applies. Counter-signed copies available on roughly a five-business-day turnaround.
- Professional services: invoiced under a separate statement of work.
To scope a direct contract: contracts@hailbytes.com.
Listing references
Direct URLs to the current HailBytes listings. Drop these into a private-offer request, an RFP, or a procurement-system vendor record.
HailBytes Support Hub SaaS
- Azure Marketplace listing →
- AWS Marketplace listing: in flight (no published target date)
- Plans and pricing →
Ready to scope a private offer?
Email contracts@hailbytes.com with the products in scope, target term length, expected scan or seat volume, and any procurement-specific T&Cs you need. We typically turn around a private offer draft within two to three business days.